HiringOS Service Terms

Part I — General HiringOS service provisions

These HiringOS Service Terms govern only those HiringOS products for which an active product schedule and authorized service order exist. They are incorporated by reference into business customer account registration. Candidate Talent Connect accounts do not incur these employer-service obligations.

As of November 4, 2026, Schedule A (RecruiterOS) and Schedule B (SearchOS) are active. Schedule C is reserved for a possible FlexWorkforceOS launch no earlier than December 1, 2026 and imposes no services, fees, employment responsibilities, authorization or contractual commitments until separate product-specific terms are published and accepted where required.

If a future product is supplied by a different legal entity, the relevant order and schedule must identify that actual contracting entity, governing terms and payment recipient; the OneSource brand and shared HiringOS interface alone do not make Xenspire Group Inc. the employer of record or other entity’s contractual counterparty.

1. Orders, documents and order of precedence

These HiringOS Service Terms are incorporated into the Terms of Service accepted by business customers at account registration and work together with the Billing and Payment Terms. Each RecruiterOS Hiring Kit or SearchOS Search Order identifies the covered opening and any approved deviations. The order, when electronically approved by an authorized customer representative, establishes the product-specific commitment and records agreed fees, timelines and relevant options. The underlying Hiring Credit purchase may occur earlier as stated below. No staffing, employer-of-record or FlexWorkforceOS services are included at this launch.

2. HiringOS access, candidate confidentiality and Talent Vault

All RecruiterOS and SearchOS customer job requests, Hiring Kit approvals, Search Orders, service updates and authorized candidate submissions are managed through hos.onesourcepros.com or another documented OneSource channel. HiringOS is an employer-facing application; Talent Connect is a separate candidate-facing account environment.

A customer does not gain direct access to OneSource’s internal ATS, unconsented sourced profiles, candidate contact details or another customer’s search materials merely by subscribing to a service. OneSource submits screened and candidate-authorized representations to the customer for a specified employer and role.

The Talent Vault feature may show generalized professional previews without names, contact information or full resumes. Those previews are not formal candidate introductions, do not trigger candidate-protection periods or placement fees by themselves, and do not constitute a candidate’s authorization to be submitted. A formally documented, authorized candidate submission is required for the applicable candidate-protection provisions to begin. OneSource may also distribute client-specific Talent Vault links to selected prospective employers who do not have HiringOS accounts. Viewing such a link requires no login and by itself does not create an order, guarantee exclusivity, redeem credits, or trigger candidate protection. Interested recipients contact the assigned OneSource Partner; any subsequent chargeable engagement requires separate disclosed commercial authorization. Unregistered link viewers have not necessarily accepted these HiringOS Service Terms.

3. Approval of credits, wallet balances and charges

At the relevant Hiring Kit or Search Order approval, HiringOS presents the specific role, product, price or percentage-fee basis, credit quantity and available balance, eligible Hiring Credit redemption, any eligible wallet balance, promotion or discount, any upfront amount remaining after applications, and any future fee milestones. A wallet balance is usable only against charges for which that wallet credit is eligible. An unused Hiring Credit is not interchangeable with cash or an unrestricted wallet balance.

By affirmatively approving the transaction, the authorized business user approves the identified service, applicable Hiring Credit redemption, eligible wallet application, immediate charge and disclosed future milestones. Any immediately payable balance proceeds to Stripe by default. Approved invoice-billing arrangements are governed by the OneSource Billing and Payment Terms and the customer-specific Payment Terms Agreement accepted by an authorized representative of the customer. This per-order authorization does not require reaccepting the master terms at every transaction.

A Hiring Kit approval also activates the corresponding RecruiterOS 90-day service period and redeems its Hiring Credit; an approved Search Order defines the applicable SearchOS engagement. A zero-dollar amount due today does not waive a disclosed future percentage-based placement fee or milestone.

4. Customer authorization and accepted orders

The customer represents that each individual submitting or approving a Hiring Kit, Search Order, purchase, or other chargeable transaction through HiringOS is authorized to act on behalf of the customer.

An electronically approved Hiring Kit, Search Order, or other service order constitutes the customer’s authorization for the applicable services, fees, Hiring Credit redemption, eligible wallet application, and disclosed payment obligations.

OneSource will maintain electronic records of applicable approvals, including the approving user, date and time, order details, applicable charges, and related contractual terms.

Any material changes to the approved service scope or additional charges require the customer’s authorization in accordance with the applicable HiringOS Service Terms and Billing and Payment Terms.

Schedule A — RecruiterOS™

The following RecruiterOS provisions apply only to authorized RecruiterOS Hiring Kits, Hiring Credits, service periods and additional charges. They do not establish SearchOS placement fees unless a SearchOS conversion is affirmatively authorized.

A.1. RecruiterOS — service scope

RecruiterOS is an applicant-driven recruiting service for one job opening per redeemed Hiring Credit. Services include intake and advisory; role summary, attraction-based job description and Hiring Kit; approved job distribution through an available 100+ site network; applicant review, screening and presentation; interview coordination and communications; offer-stage support; joining verification; and a 30-day post-joining check-in. OneSource manages recruitment operations while the client makes all employment decisions. This does not include proactive headhunting unless SearchOS is separately approved.

A.2. RecruiterOS — Hiring Credits, packages and validity

An individual Hiring Credit costs $3,900 and has a standard $3,900 redemption value, regardless of purchase discount. Packages cost: five or ten credits at $3,650 each; fifteen at $3,400 each; or twenty-five at $3,150 each. A package may be paid in full, over three months at a 5% total premium, or over six months at a 10% total premium, subject to the checkout schedule/approved written billing arrangement. Purchased credits expire if unused 12 months after the agreement date. Credits purchased individually do not retroactively count toward a later package. One Hiring Credit covers one opening even if two openings use identical job descriptions.

Creating or withdrawing a draft before Hiring Kit approval does not redeem a credit. The Hiring Kit approval is the single event that redeems a credit, activates service and starts the 90-day clock. Purchased credits are prepaid or subject to the expressly accepted approved installment arrangement. Redeemed credits are ordinarily nonrefundable and not reinstated upon a customer pause, cancellation, internal fill or discontinued opening, subject to law and express written exceptions.

A.3. RecruiterOS — delivery period and advertising

OneSource prepares the Hiring Kit after completed intake, typically within one business day. With customer approval, initial posting and sponsored advertising are submitted for activation within one business day, subject to third-party processing timelines. The initial listing runs for up to six weeks; recruiting support may continue for the rest of the 90-day service period. One approved LinkedIn or ZipRecruiter sponsored ad is included; additional four-week LinkedIn or ZipRecruiter sponsored advertising is listed at $400, Indeed advertising uses the approved customer-selected spend, and optional AI-search visibility is listed at $100. Only add-ons expressly approved by the customer will be purchased. Advertisement reach, listing acceptance, applicants and hires are not guaranteed. Ads end no later than the 90-day period unless separately agreed.

A.4. RecruiterOS — changes, extensions and candidate withdrawal

No-charge optimization may include mutually approved changes that increase attraction or expand the candidate pool, including increased compensation, broadened location and corrected details. A client-requested change that materially restricts the pool, changes seniority/profile or requires substantive extra recruitment may incur a $1,000 amendment charge after prior authorization; at most one chargeable amendment is allowed per opening. Later material changes require a new engagement. Amendments do not restart the 90-day period. A 90-day extension costs $1,500 if approved before commencement. If a selected candidate withdraws before joining, OneSource may continue recruiting for the remainder of the existing period; any material rework follows the amendment rules.

A.5. RecruiterOS — measurable service commitments

OneSource’s 14 process commitments are: (1) Hiring Kit and recommended add-ons within 1 business day of completed intake; (2) submit approved job for publishing within 1 business day of approval; (3) submit purchased sponsored advertising for activation within 1 business day; (4) weekly recruiting reviews/corrective actions until formal offer issuance; (5) review applications within 3 business days; (6) present screened candidate within 1 business day of completed screening; (7) initiate interview scheduling within 1 business day of request; (8) seven defined candidate touchpoints per interview round; (9) communicate client feedback to candidate within 1 business day of receipt; (10) communicate candidate feedback to client within 1 business day; (11) conduct offer conversation within 1 business day of client offer; (12) reconfirm joining one business day before start; (13) verify joining on scheduled start date; and (14) conduct post-joining check-in 30 days after joining. Commitments are limited to actions reasonably within OneSource’s control; customer, candidate and third-party delays do not automatically constitute breaches.

A.6. RecruiterOS — Service Accountability Credit

If OneSource misses a qualifying process commitment for reasons reasonably within its control, the customer receives a $175 Service Accountability Credit in the HiringOS wallet, limited to one such credit per redeemed Hiring Credit/opening. It may be applied to eligible additional services or add-ons, not ordinarily cashed out or refunded, and may not increase the SearchOS conversion credit, subject to applicable law.

A.7. RecruiterOS — exclusions

RecruiterOS does not include guaranteed applicants, qualified candidates, interviews or hires; proactive search except through SearchOS; free post-start replacement; guaranteed completion dates; background/drug screening; employment eligibility verification; immigration or visa services; payroll, employer-of-record, benefits or legal HR advice. A candidate’s resignation or performance after joining does not create a RecruiterOS replacement or refund right. Employer-side duties remain with the customer.

Schedule B — SearchOS™

The following SearchOS provisions govern authorized Standard or Specialized Engaged Search and Retained Executive Search Orders, including any qualifying RecruiterOS conversion or first-time introductory coupon. SearchOS fees are separately disclosed at order authorization.

B.1. SearchOS — tiers and classification

SearchOS includes Standard Engaged Search (15% of first-year base salary for professional roles with broadly transferable skills), Specialized Engaged Search (20% for nonexecutive positions requiring essential specialized industry, technical or domain expertise), and Retained Executive Search (25% for C-suite and EVP positions and VP/Director roles with meaningful profit-and-loss or strategic budget authority). Industry alone does not make a role specialized and VP/Director title alone does not require Retained Executive Search. Variable compensation or heavily commissioned plans require written Partner-approved fee-basis terms before order approval. SearchOS is not a traditional free-to-start contingent search except for the one-time first-search promotional exception below.

B.2. SearchOS — services

Engaged Search includes strategic intake, search strategy, talent market mapping, direct sourcing and outreach to passive professionals, candidate engagement and qualification, presentation, interview coordination, offer support and joining assistance. Retained Executive Search adds executive talent market analysis, leadership role calibration, heightened confidentiality, and executive-level search advisory and qualification. Independent leadership assessments, compensation-structure advisory and extraordinary third-party expenses are outside standard scope unless separately approved.

B.3. SearchOS — credits, fees and milestones

For ordinary Engaged Search, an upfront Hiring Credit with standard $3,900 redemption value is required and credited toward the total 15% or 20% professional fee; the balance becomes payable when the placed candidate joins. For ordinary Retained Executive Search, a $3,900 Hiring Credit funds upfront strategy and market discovery, including a report and call within two weeks, and is credited against the total 25% professional fee. Further Retained milestones are one-third of the total percentage fee upon search start; one-third upon the first client interview; and the remaining balance upon candidate joining after deducting all prior payments including the Hiring Credit.

Each completed milestone is earned and generally nonrefundable subject to law. Pausing or terminating does not waive milestones already earned, but unachieved future milestones are not automatically accelerated or charged. For positions with materially unusual pay structures, the accepted Search Order must state the fee basis and estimated milestones.

B.4. One-time introductory Engaged Search coupon

A business customer that has not previously redeemed the offer may use an approved one-time promotional code for its first Standard or Specialized Engaged Search. Upon approval of the associated Hiring Kit/Search Order, the upfront $3,900 Hiring Credit requirement is waived. No $3,900 credit or reduction is applied to the final placement fee: the full agreed 15% or 20% first-year base-salary professional fee is payable upon the placed candidate joining. The code is valid once per qualifying customer and cannot be stacked with another Hiring Credit discount or RecruiterOS conversion credit unless OneSource expressly agrees in writing. The Search Order must show the coupon, eligibility decision and absence of any prepaid credit. All other SearchOS commitments, including 90-day exclusivity and candidate protection, continue to apply.

B.5. RecruiterOS-to-SearchOS conversion

Starting 14 calendar days after Hiring Kit approval and through the RecruiterOS service term, a customer may convert the same opening to an eligible SearchOS tier through a separately approved Search Order. The previously redeemed credit carries a one-time $3,900 value against the new professional fee, regardless of discount, without a new upfront Hiring Credit payment. Advertising, amendment and add-on fees do not create additional conversion credit, and credits for different openings may not be combined. SearchOS terms replace RecruiterOS scope, exclusivity and guarantees from activation, and a RecruiterOS $1,500 extension no longer applies. The one-time new-client coupon is not automatically combined with conversion.

B.6. SearchOS — exclusivity and reviews

Engaged and Retained Search include 90 days of exclusivity for the identified position or substantially similar opening unless the Search Order provides a written exception. Exclusivity does not guarantee a placement within 90 days or automatically end all search tasks at day 90. Engaged Search includes a formal three-week progress review; Retained Executive Search includes weekly partner progress calls. The client aims to provide candidate and interview feedback within one business day, keep requirements and compensation current, make decision makers available and communicate material changes. Delays do not automatically incur a penalty, but may justify a documented recalibration or pause. Written notice is required for cancellation or pause; earned fees remain payable.

B.7. SearchOS — candidate protection and introductions

The candidate protection period lasts 12 months from a formal HiringOS candidate submission for the covered or substantially similar position. Additional hires of protected candidates may trigger additional professional fees under the Search Order. If a candidate was already in a documented active hiring process, the customer should object in writing within one business day of submission and provide dated evidence. A passive ATS entry or social connection alone is insufficient evidence of active recruiting. OneSource will review timely objections within three business days and may consider credible later-discovered evidence. The provision protects the introduction fee, not ownership or career freedom of candidates.

B.8. SearchOS — replacement search guarantee

For a candidate placed and hired through SearchOS: Standard Engaged Search carries a 60-calendar-day guarantee; Specialized Engaged Search, 90 calendar days; and Retained Executive Search, six months. If the individual voluntarily resigns or is terminated for documented job-related performance/suitability reasons during the applicable period, OneSource will undertake one replacement search for substantially the same role without an additional professional search fee, provided the original fee is fully paid and the customer notifies OneSource within five business days of separation. The replacement does not reset the original guarantee. It is a search remedy, not a cash refund or guarantee of replacement hire. Exclusions include layoffs, restructuring, elimination of position, material changes to role or work conditions, and employer misconduct or failure to honor agreed terms. Extraordinary expenses require approval.

B.9. SearchOS — confidentiality and off-limits

Retained Executive Search is confidential by default; Engaged Search may be confidential on request. Confidential executive openings are not publicly posted or disclosed without authorization. Candidate identity and references are handled with appropriate consent and restricted access. OneSource will not proactively solicit professionals it placed away from the client while they remain employed there. For Retained Search, the relevant client business unit/function is off-limits for proactive recruitment for 12 months after search completion; for Engaged Search, the directly affected team is off-limits for 12 months after placement. Unrelated divisions and affiliates are not automatically covered, and candidate-initiated requests may be assessed individually. These provisions restrict OneSource outreach, not employee mobility.

B.10. Orders, scope changes and ongoing obligations

All client-authorized advertising, assessments, travel, extraordinary expenses and material changes must be documented before charge. OneSource coordinates approved offers, pre-employment communications and joining; the employer handles official offers, screening decisions, verification and onboarding. SearchOS includes client/new-hire check-ins at 30 and 90 days, six months and one year. Neither a Hire nor any date for Hire is guaranteed. Fees and remedies remain subject to the master agreement, Billing and Payment Terms, and any express order-specific written exceptions.

Paid services may be ordered only through an authorized HiringOS business account; a customer may not use a Talent Connect candidate account to order paid services.

Schedule C — FlexWorkforceOS™ (reserved; not effective)

Schedule C is reserved for future use. FlexWorkforceOS is not available or governed by these HiringOS Service Terms at the November 4, 2026 launch. No staffing, employer-of-record, worker payroll, worker benefits, timesheet billing or other FlexWorkforceOS obligations are created by registering for HiringOS or accepting this version.

Before FlexWorkforceOS transactions are activated, OneSource will publish the applicable entity-specific staffing/worker terms, privacy and payment amendments, together with any necessary customer acceptance and operational arrangements. Until then, only Schedules A and B are active.